Transport comments, compliments and complaints
Sometimes things go wrong during your journey or you may have a suggestion to improve a service.
Different organisations and companies provide different aspects of your journey so here’s a guide of who to contact.
Contact the bus operators
- issue with the bus driver
- fares
- late or early arrivals
- lost property
- route issues
- timetable issues
- vehicle issues such as quality or cleanliness
View contact information for bus operators
Contact our Integrated Transport
- bus pass queries
- bus stop and shelter queries
- bus stations queries
- timetable displays
View contact information for the Integrated Transport Unit
Contact Transport for Wales
- Train travels
- Railway stations
View contact information for Transport for Wales
Not happy with your response or need help?
If you have not had a satisfactory response or would like advice about making complaints and suggestions please contact: