Customer Services Standards

We deliver a wide range of diverse services which are accessed by people of all ages and abilities - 24 hours a day, 7 days a week.

Our various departments deal with all aspects of service delivery from the cradle to the grave and we believe that our customers are at the heart of our business.

We deliver education, social services, highways, environmental health, trading standards, leisure, libraries, recycling, public protection, tourism, planning, housing, public transport as well as the other key support services that keep the organisation running.

In order to ensure we deliver a quality service to all our customers, we have a new set of Corporate Customer Service Standards.

Staff at all levels across the organisation will be required to reflect these standards in everything that they do.

Corporate Customer Services Standards (PDF)