Leaseholders
Leaseholder Handbook
The Leaseholder Handbook has been designed to provide you with essential information regarding your leasehold flat. It is not possible to cover every eventuality but this guide sets out what services you can expect to receive and explains your rights and responsibilities as a leaseholder.
Leaseholder handbook (PDF)
Contact your Leaseholder Services Officer if you have any general queries about being a council leaseholder.
Leaseholder information
Report a repair
If you notice a problem with any of the areas that fall under the Council’s responsibility you should report it as soon as possible.
You can report a repair by contacting our Centralised Repair Team on 01443 864886.
Make an insurance claim
To make a claim on your buildings insurance contact our Insurance Section at
Penallta House, Tredomen, Ystrad Mynach, Hengoed, CF82 7PG. You can also contact them by telephone on 01443 863259.
Raise a query, make a complaint or provide a compliment
Contact your Leaseholder Services Officer
Get involved
There are different ways in which you can get involved in the management of your home. We aim to be fully accountable to our residents and to involve you in our work. We believe residents have an important role to play in monitoring our services and we welcome feedback on how we can improve. If you would like more advice on how you can get involved, please contact your Leaseholder Services Officer.
Update contact details
Send any changes to your correspondence address, telephone number or email address to your Leaseholder Services Officer.
Make a payment
There are several ways available to you.
By Post - Payments can be made by crossed cheque or postal order made payable to “CAERPHILLY COUNTY BOROUGH COUNCIL”. Please make sure you write the invoice number on the back of the cheque.
In Person - Payments can be made by cash or cheque at any of the Council’s cash offices as listed below.
- The Twyn, CAERPHILLY
- Risca Palace, Tredegar Street, RISCA
- Memorial Hall, NEWBRIDGE
- Hanbury Chapel, Hanbury Road, BARGOED
- 7 Merchant Street, PONTLOTTYN
- Penallta House, YSTRAD MYNACH
- Unit 5, The Market Place, BLACKWOOD
Please note usually you can also pay at the cash offices listed here however opening arrangements have been affected by Covid 19 so please check our Covid 19 pages for the latest information.
By debit card – Payments can be made at any of our cash offices in person or by telephone on 01443 863366.
By direct debit – Please contact 01443 863272 for service charge payments.
Online – Payments can be made online via our website.
Leaseholder payment options
Frequently asked questions