Dydd Sul 11 Rhagfyr 2022 / Sunday 11th December 2022

Oherwydd gwaith cynnal a chadw hanfodol, ni fydd ein porth taliadau ar-lein ar gael rhwng 6.00am a 10.00am ddydd Sul 11 Rhagfyr 2022. Ymddiheurwn am unrhyw anghyfleustra y gall hyn ei achosi.

Due to essential maintenance our online payments portal will be unavailable between 06:00am and 10:00am on Sunday 11th December 2022.  We apologise for any inconvenience this may cause.

Cost of Living Support - Discretionary Scheme

The Welsh Government has provided additional funding to each local authority to enable them to provide support under a discretionary scheme, to help households considered to be in need of assistance with their living costs.

The Council’s Cabinet has decided that the discretionary scheme fund will be used to support households that meet the criteria in one of the categories below:

There will be ONE payment per eligible household.

In cases of joint and several liability, only one payment is to be made.

A £100 payment will be made to a household where:

  • The person liable for council tax lives in the property as their main or primary residence on 15 February 2022; and
  • The household occupies a property in Council Tax Band E or F but is not in receipt of support through the Council Tax Reduction Scheme on 15 February 2022.

£150 payment will be made to a household where:

  • The person liable for council tax lives in the property as their main or primary residence on 15 February 2022 and receives a 100% council tax exemption under Class N,S, U, W or X listed below; and
  • Is not eligible for a payment from the main Cost of Living scheme;

OR

  • Lives elsewhere and receives a 100% council tax exemption on 15 February 2022 under Class E, I, J or K listed below; and
  • Is not eligible for a payment from the main Cost of Living scheme.
  • Exemption Class N – All residents are students
  • Exemption Class S – All residents are under the age of 18 years
  • Exemption Class U – All residents are severely mentally impaired
  • Exemption Class W – Annexe or self-contained part of a property occupied by an elderly or disabled relative of the residents living in the rest of it
  • Exemption Class X – All residents are care leavers who are 18 or over but have not yet reached the age of 25, or where every resident is either a care leaver or falls under the definition of a student or a severely mentally impaired person
  • Exemption Class E – Unoccupied because the only usual occupier left to receive personal care as a resident of a hospital, nursing or residential care home
  • Exemption Class I – Unoccupied because the only usual occupier has left the property to receive care elsewhere (other than a place mentioned in Class E)
  • Exemption Class J – Unoccupied because, the only usual occupier lives elsewhere, for the purpose of providing care to another person
  • Exemption Class K – The liable person last occupied the dwelling as their main residence and is a student studying elsewhere

A £150 payment to a household where:

  • The person lives in the property as their main or primary residence at the time of making an application; and
  • Resides in a House in Multiple Occupation (HMO) or temporary accommodation/supported housing where they are either responsible for energy bills directly or pay a service charge for energy costs.

For the above categories, if you pay your council tax by direct debit, we are able to make the payment direct to your bank account, without the need for you to register your details with us. We will be issuing these payments during August.

For all other eligible households , the discretionary scheme requires a registration process. We will write to anyone we can identify as eligible who needs to apply to let them know what to do.

If you don’t have internet access, please call us on 01443 863230 and we can fill in the online form for you if you provide your details to us over the phone.

If you don’t have a bank account that will accept this payment, you can ask a trusted relative or friend to supply their bank account details and some of their personal information on the registration form so we can issue the payment to them and they can hand the money over to you when they receive it.

Before you register for the Discretionary Cost of Living Support Payment

Before we can make a payment, you’ll need to register some details with us by completing the online form below. Some of the information we are asking for will help us reduce fraud and error when making these payments.

Before you register, make sure you have the following:

  • your council tax account number (this is on the letter we are sending you; it will also be on your council tax bill) – if you reside in a House in Multiple Occupation (HMO) or temporary accommodation/supported housing, you may not have your own council tax bill  
  • your bank account name
  • your bank sort code and account number
  • your email address
  • a contact telephone number
  • your date of birth
  • your current address and post code

If you are asking a trusted relative or friend to supply their details on the registration form so we can issue the payment to them and they can hand the money over to you when they receive it, before you register, make sure you have the following:

  • your council tax account number (this is on the letter we are sending you; it will also be on your council tax bill) - – if you reside in a House in Multiple Occupation (HMO) or temporary accommodation/supported housing, you may not have your own council tax bill
  • their name and address
  • their bank account name
  • their bank sort code and account number
  • their date of birth
  • your email address
  • your contact telephone number
  • your current address and post code

Your payment

Once we have made a decision, we will email you to tell you if you’ve been successful. Due to the large number of registrations we expect to receive, payments will be made soon as possible before the discretionary scheme closes in March 2023.

If your bank account is overdrawn you can make a request to your bank that the funds from the cost of living payment are used for particular bills you need to pay rather than being used to clear your overdraft. This is called your 'first right of appropriation'. A sample letter and advice on how to request this with your bank is available from the following link at National Debtline.

Register your details for the Discretionary Cost of Living Payment

Note: you do not need to register if you pay your Council Tax by direct debit.

Register now

Deadline for registrations: 5.00pm, Friday 10 March 2023

This form will not work from within Internet Explorer. Please use a more modern browser such as Edge, Chrome or Safari. 

This link will direct you to Caerphilly Connect. Register now or log in to report, apply and pay for services. If you do not wish to create an account, click 'Continue without registering'. Please check your spam/junk mail folder for account activation and notification emails that we send you!

Please bear with us as we are expecting to issue many thousands of payments so we will be very busy trying to help many householders.

We urge residents to be mindful of emails, texts or telephone calls from suspicious sources offering information on the scheme, as this could be from someone who is trying to steal your personal information, such as your bank account details.

More information about how we are using the Discretionary Cost of Living Funding

Top up of the funding received from the Department for Work and Pensions for Discretionary Housing Payments (DHPs). DHPs help people who are struggling with housing costs and in some situations, payments can also be made to help with rent arrears and can be used to prevent people becoming homeless. The Local Authority decides how much and how often any DHP is paid, and it is a crucial tool.

The proposed additional funding will allow Caerphilly CBC to widen its criteria to assist more tenants (private and social landlord) who are struggling with the ever-increasing cost of living crisis. Many of these tenants are seeking support for the first time. The proposed increase would allow us to:

  • Provide longer awards to protect our tenants and offer stability
  • Offer support to more residents by relaxing our criteria.
  • Provide more assistance for claimants to move to cheaper or more appropriately sized accommodation.

The following categories will be administered by the Council’s Housing Rents Section and Caerphilly Cares Team in partnership with Citizens Advice:

  • Purchase of fuel vouchers for pre-payment top up vouchers for residents in fuel poverty.
  • Creation of a crisis fund for residents who require financial support but do not meet eligibility criteria of existing local authority or Department for Work and Pensions means-tested schemes, for example, a resident leaving employment has to wait 5 weeks before a Universal Credit payment is made.