Request a new wheeled bin, box or garden sack

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Residents of Caerphilly county borough can request new and replacement containers for a small fee.

If you have moved to a property within the borough, the following containers should be present as standard:

• 240ltr refuse bin
• 240ltr recycling
• Internal food waste caddy
• External food waste caddy.

If one or more of these are missing, you can request new replacements below.

The charge for bins covers the costs of administration and delivery. However, food waste caddies are issued free of charge.

Payment is required when you make the request. Payment can be made online by debit or credit card or over the telephone.

We do not collect wet cardboard. Therefore, please ensure cardboard is kept dry. Large cardboard such as TV boxes must be cut in to manageable pieces, and placed within your wheeled bin or in clear bags and left at the kerbside.

Maximum of 4 bags of green garden waste will be collected per week.

Please ensure all wheeled bins / containers are placed kerbside as late the night before, or before 6am on your collection day.

For further information, please see our FAQs below.

Requesting a container

Bin charges for 1 April 2022 to 31 March 2023:

We aim to deliver your bin on the next available date for your area which will be confirmed by email within 2 working days.

Terms and conditions

• If you have had your bin removed by the council due to contamination then you are not eligible to purchase a new container.
• You must be able to store your bins off the highway in between collections
• If you choose not to purchase a refuse bin, you can use black bags instead. However, we will only collect a maximum of 3 bags per fortnight which is the equivalent of what will fit into a 240 litre wheeled bin.
• If you choose not to purchase a recycling bin or box, you can use clear bags instead.
• If we are unable to deliver your bins for any reason (such as inclement weather, vehicle breakdown) we will attempt to contact you. Every effort will be made to deliver the next working day.
• Payment is required when making the request and you will be provided with a delivery date within 2 working days.

Once your request has been submitted it cannot be amended.

All bins / bags are placed kerbside as late the night before, or before 6am on your collection day.

Refunds for cancellations can only be processed if received more than two working days prior to your scheduled delivery date.

Frequently asked questions

I want to change the size of my bin

If you wish to change the size of your bin to a smaller or larger one please request an exchange via the online form above.

If you wish to swap your 140 litre bin for a 240 litre bin, we will only exchange if the size of your household requires the additional capacity and we are satisfied that you are recycling as much as possible. There is no charge for this service.

My bin has been damaged or taken by the collection crew

If your bin goes into the back of the collection vehicle or is damaged when it’s being emptied the collection crew will report this to their supervisor, and your bin will be replaced free of charge.

My bin has gone missing or has been vandalised/stolen. Do I still have to pay?

It is your responsibility to make sure your bin is kept safe and off the highway in-between collections. We would advise that you check around your property or that your neighbour hasn’t taken yours by mistake before requesting a new one. If you cannot find your bin you will have to purchase a replacement.

How can I stop my bins from being stolen?

Mark your bins clearly with your house name or number. Place your bin out for collection late in the evening before your scheduled collection, or before 6am on your collection day. Remove your bins off the highway back onto your property as soon as possible after collection.

Why doesn’t my council tax cover the cost?

A small amount of council tax goes towards the collection and disposal of waste but does not cover the cost of the actual bins.

Do I need to pay for my bin for a new property?

You will need to purchase a bin if it is a self-build property. If you have purchased a new house from a developer you will need to check with your developer as the bin may have been included as part of the sale. If the bin has not been included, you will have to pay.