Ffurflenni Ar-lein: Ni fydd ein ffurflenni ar-lein ar gael ddydd Sadwrn 2 Rhagfyr a dydd Sul 3 Rhagfyr, wrth i ni gynnal gwaith cynnal a chadw hanfodol. Ymddiheurwn am unrhyw anghyfleustra.

Online Forms: Our online forms will be unavailable Saturday 2 December and Sunday 3 December, whilst we carry out essential maintenance. We apologise for any inconvenience this may cause.

Transport comments, compliments and complaints

Sometimes things go wrong during your journey or you may have a suggestion to improve a service.

Different organisations and companies provide different aspects of your journey so here’s a guide of who to contact.

Contact the bus operators

  • issue with the bus driver
  • fares
  • late or early arrivals
  • lost property 
  • route issues
  • timetable issues
  • vehicle issues such as quality or cleanliness 
 View contact information for bus operators

Contact our Integrated Transport

  • bus pass queries
  • bus stop and shelter queries
  • bus stations queries
  • timetable displays 

View contact information for the Integrated Transport Unit

Contact Transport for Wales

  • Train travels
  • Railway stations 
View contact information for Transport for Wales

Not happy with your response or need help?

If you have not had a satisfactory response or would like advice about making complaints and suggestions please contact:

Contact us