Our new ways of working will require a resetting of our culture and effective, purposeful political and officer leadership to drive the ambitious change agenda forward. Employees and Elected Members at all levels need to understand why the organisation is changing, and they will also need to embrace a culture that will help shape the way the Council delivers in the future. They are the key enablers and the success of our transformational journey is dependent on the ‘buy in’ and support from our workforce
It is important that every employee understands where they fit within their own service areas and within the wider organisation. Each service area is developing their own purpose statements, that will help staff at all levels better understand the key role they play in the #TeamCaerphilly ethos.
A new #TeamCaerphilly Culture Book is in the process of being developed, and this will include purpose statements for each Directorate, along with details of key priorities for service areas. This Culture Book will be made available in both digital and printed formats, and will also include details of the values and behaviours that we will encourage in our staff to support the culture that we will need to deliver our new operating model.
Whilst there is an implied set of values and behaviours that staff are expected to observe (as outlined in the Council’s Code of Conduct), we do not have a ‘user friendly’ reference tool which outlines the day-to-day values and behaviours that the Council expects from its employees in the workplace.
The Culture Book will be an a key reference source for staff, as well as being a useful management tool to be used during staff inductions, 1-2-1 meetings and performance development reviews etc.
Following a series of Staff Roadshows in 2018, staff told us the type of environment they wanted to work in and what was important to them: -
We will honour this in our interactions with our staff. Communication of the vision for the authority and the values and behaviours that we share will be key to transforming the authority, and this will be captured in our Culture Book.
We have already shared a new set of values and behaviours with our staff at various internal engagement events, and these will now be fully embedded into our new operating model: -
These values and behaviours complement our already adopted Customer Service Standards, which are that we will always be: -
Providing a courteous, positive and lasting impact.
In our aim to change things for the better.
Building long term relastionships on trust and transparency.
We will always strive to do the right thing.
Interactive and diverse in our communication.
KEY ACTIONS | TIMESCALE |
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Culture Bookto be finalised, approved and formally launched with staff | 30th November 2019 |