Leisure centres re-opening - frequently asked questions
Which leisure centres are open?
Caerphilly, Newbridge, Heolddu, Cefn Fforest, Bedwas, Sue Noake, Newbridge, St Cenydd and Risca Leisure Centres.
Can I book the outdoor facilities (ATPs etc)?
Yes – our outdoor facilities are available in accordance with NGB (e.g., FAW / WRU) guidance..
Do I have to book a slot on the web or app to use the Fitness Suite?
There is no longer a requirement to pre book – you can now just turn up and use the facility at your leisure.
Will you be taking cash payments?
Yes, cash payments will be accepted but we ask where possible that customers pay using contactless card.
How will I be able to social distance in the Fitness Suite?
We have set maximum occupancy limits for our Fitness Suites based on their size to ensure you can work out with all the space you need.
Equipment has been spaced, wherever possible, to ensure there is adequate distance between members whilst they work out. We are also utilising other parts of the Leisure Centre to provide additional Fitness Suite capacity.
We have also introduced clear signage around the Fitness Suite to help members to socially distance and our team are always on hand to help.
How is equipment being kept clean?
We’ve increased our cleaning schedules to ensure our Leisure Centre’s are fully cleaned and sanitised using a viricidal cleaner, certified to kill viruses.
Disinfectant, disposable paper towels and hand sanitisers are located across each gym area, and we’re asking all members to help keep our Leisure Centres safe by sanitising equipment before and after use.
I am conscious of how I can social distance in the Fitness Suite, how will I know what to do?
We want to give you a warm and friendly welcome back to our Leisure Centres and make you feel as comfortable as possible. All our Leisure Centre’s now have additional team members on hand. Their focus, as well as welcoming members, is to support and educate members on our social distancing measures, to manage capacity and to ensure all sanitisation and cleaning tasks are completed.
You will also notice a lot of additional signage and notices that will help you manage and maintain social distancing.
Are Personal Training sessions available?
Yes, personal training sessions are now available.
Are changing rooms open?
Changing rooms, showers and lockers are available for customers to use.
Do I need to wear a mask to the Fitness Suite?
We are closely following government guidelines, and currently you don’t need to wear a mask when using our Fitness Suite facilities.
When entering, manoeuvring and exiting the Leisure Centre you will be required to wear a face mask at all times.
Do I have to pre-book a place for all fitness classes?
To keep everybody safe and help us manage capacity, members are required to pre-book their space for every class via our website, mobile app or over the telephone.
How are you making fitness classes safe?
We're carefully managing the capacity of our classes and therefore request that members pre-book their space for every class via our mobile app, on-line or over the telephone.
We are cleaning all equipment and accessories using a fully viricidal disinfectant cleaner, certified to kill viruses.
How are Group Cycling classes affected?
We have safely set up our Group Cycling studios with bikes positioned so they are as far apart as possible, whilst still being able to operate at minimum class viability levels.
Do I have to book a slot on the app to use the Swimming Pool?
No, we are delighted to announce that there is no longer a requirement to pre book for a swim – you may now just turn up and use the facility at your leisure during our public swim sessions.
Is there a limit on the number of people allowed in the Swimming Pool at any one time?
Swimming pool capacity varies depending on facility size. This is however being reviewed on a regular basis in accordance with Site specific risk assessments.
Changing room provision, lockers and showers are now available for customers to use.
Are the Health Suite facilities (steam room, sauna) available?
Yes – pre booking no longer required.
Are swimming lessons running?
We are delighted to announce that our Learn 2 swim programme is back – please contact your local Leisure Centre to find out more.
Are Aqua classes running?
Aqua classes are back! Call your local Leisure Centre for confirmation of days/times.
How do I set up a new membership?
You can set up your membership at your local Leisure Centre or over the phone by contacting the Customer Service Team – 01443 863072. You will need your bank details and an initial payment will be taken to cover your use until your first Direct Debit deduction.
I have a question about my membership – who do I contact?
Please contact the Customer Service Team on 01443 863072 or email email@example.com
I don't have the Leisure Lifestyle app how do I go about getting it?
Downloading the app is easy, just go to your device's App Store or Play Store, search for LeisureLifestyle and click download.
Still can't find what you're looking for?
Contact our Customer Service Team on 01443 863072 or email firstname.lastname@example.org
Last updated 28/02/2022