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  • Resident    Housing    Supporting People - housing related support

 FFURFLENNI AR-LEIN / ONLINE FORMS

FFURFLENNI AR-LEIN: Ni fydd ein ffurflenni ar-lein tan 09.00am 30/05/2022 tra bod gwaith cynnal a chadw hanfodol yn cael ei wneud. Ymddiheurwn am unrhyw anghyfleustra y gall hyn ei achosi.

ONLINE FORMS: Our online forms will be unavailable until 09:00am on 30/05/2022 whilst essential maintenance is carried out. We apologise for any inconvenience this may cause.

Supporting People - support with housing, homelessness, debt, benefits, arrears and employment

The vision is “A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life”.  

If you live in the Caerphilly county borough area, are over 16 years of age and struggling to keep your home, at risk of losing your job, need to move or need help with your finances or any type of debt, the Supporting People Team could offer you support. Whether you’re a home owner, tenant (council, housing association or private), sleeping rough, or sofa surfing the Supporting People Team are here to help.

Anything that could result in you losing your home we can help you such as:

  • Help to set up and maintain a home – such as finding best value utilities and setting up direct debit accounts with energy suppliers, registering people with health services, such as GP and dentists.

  • Help to prevent evictions, rent arrears, bedroom tax/council tax arrears, TV licence fines – arranging repayment plans for debts and searching Turn to Us website for grants.

  • Help to access services, support and social networks – onward referrals / travel training to attend groups

  • Help to access education, volunteering, training and employment opportunities – referrals and access to return to work programmes, discussions with job coaches regarding barriers to work (e.g. work boots/clothes) and getting funding to cover this

  • Help to claim benefits, maximise income, benefit appeals and grant applications – Turn to Us website for benefit check and completing benefit forms.

  • Help with budgeting, managing money and debt management – income and expenditure check and budgeting, searching for cheaper alternatives for things such as utilities and repayment plans.

  • Help to read letters and form filling – long term letter reading e.g. Mencap services where no family are present / benefit forms application

  • Help to increase independence – encouraging various things relating to social life, such as cooking independently or going out independently including travel training. Support to understand tenancy agreement and being independent at keeping property maintained to a good standard.

  • Help to prevent homelessness – home starter pack, grants, mortgage rescue and working with Shelter Cymru

  • Not a care service – Supporting People are not a care service. We do not provide support with domestic duties, such as cleaning, cooking or advocacy.

How to access the service

To access housing related support services from the Supporting People Team you will need to complete a referral form. This form is used to collect information to help us provide you with the support you need.

Complete a Supporting People Referral Form
Please note, this form will not work from within Internet Explorer. Please use a more modern browser such as Edge, Chrome or Safari

Alternatively, you can text HOUSUPPORT to 81400 and a member of the Supporting People team will contact you.

Related council services offering support

  • Housing - find a home
  • Hard to let properties ready to rent
  • Universal Credit and housing benefit claims
  • Problems paying your rent if you are a council tenant
  • Mortgage Rescue Scheme

Useful websites offering support

  • C.A.L.L. Helpline
  • Care and Repair
  • Attendance Allowance
  • Nest Scheme
  • Pobl living
  • Llamau - Domestic Abuse Services
  • Citizen's Advice
  • Wales Dementia Helpline
  • Rough sleepers
  • DAN 24/7 - Wales Drug and Alcohol Helpline
  • Smart Money Credit Union
  • Age Cymru Choices
  • Veterans' Gateway
  • Shelter Cymru
  • Wales Illegal Money Lending Unit

Related strategies

  • Local Commissioning Plan 2018 - 2021
  • Gwent Homenessness Strategy
  • Population Needs Assessment

Information for providers

The following information is for service providers only.

  • Supporting People Wales Outcomes Framework - Guidance (WORD) | (PDF)
  • Supporting People Services Outcomes and Exit Questionnaire (WORD) | (PDF)
  • Gwent Review Methodology (PDF)
  • Schedule 2022-2023 Form - use to submit data that accompanies the invoice
  • Supporting People Evaluation questionnaire (Word 54k)
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